Privacy Policy
The Cove Travel customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Where we get personal information from
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Lawful bases and data protection rights
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Our lawful bases for the collection and use of your data
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How long we keep information
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How Your Data is Stored and Processed
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International Data Transfers
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Cookies and Tracking
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How to complain
Contact details
una.mapes@travelcounsellors.com
What information we collect, use, and why
We collect information you provide directly to us (such as your name, email address, phone number, and travel preferences when you fill out the contact form). We also automatically collect certain technical details via Wix, such as your IP address, browser type, and cookie data.
Where we get personal information from
We receive personal information directly from you when you interact with our website, complete our online contact or inquiry forms, or communicate with us by email. We also collect data automatically via essential and analytical cookies as you navigate our site.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Depending on how you interact with The Cove Travel, we rely on the following bases:
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Contractual Obligations: We process your personal information where it is necessary to take steps at your request before entering into a contract, or to perform a travel booking contract we have entered with you.
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Legitimate Interests: We collect and use your data to respond to travel queries, manage complaints, and handle future travel-related communications. This benefits you as a customer and helps our organisation run smoothly without causing you undue risk or harm.
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Consent: We rely on your clear consent when you sign up for our travel newsletter or accept non-essential cookies via our site. You can withdraw your consent at any time.
How long we keep information
We only retain data for as long as necessary to fulfil its original purpose:
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General Inquiries: Information for general inquiries, communication logs, and travel inquiries that do not result in a booking are securely deleted after 2 years.
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Booking & Financial Records: If you book a trip with us, we retain your transaction, billing, and booking information for 6 years following the end of the financial year to comply with UK tax law (HMRC) and legal claims regulations.
How your data is stored and processed
Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to present our travel services to you. Your data may be stored through Wix’s data storage, databases, and general Wix.com applications.
International data transfers
Because Wix operates globally, your data may be transferred to, stored, and processed outside of the United Kingdom, including in the United States, Ireland, and Israel. Wix protects this data using legal frameworks such as Standard Contractual Clauses (SCCs) and relies on Israel's adequacy status recognized by the UK government.
Cookies and Tracking
We use cookies to ensure our website functions correctly, to analyze site traffic, and to enhance your browsing experience. You can manage your preferences through our website's cookie consent banner.
How to complain
IIf you have any concerns about our use of your personal information, you can make a data protection complaint directly to us at una.mapes@travelcounsellors.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint